Terms of Service

Peura is operated by Peura, LLC, a limited liability company formed in Delaware, United States ("Peura", "we"). You can reach us at hello@peura.app.

These terms apply to operators who create a Peura workspace ("you"). By creating a workspace you agree to these terms and to the Data Processing Agreement.

Peura provides booking software for operators who sell tours, activities, experiences, and simple attractions: hosted booking pages and widgets, availability and capacity, checkout, guest emails and tickets, dashboard operations, reports, and check-in.

Some advanced use cases, such as reserved seating, multi-day itinerary packages, memberships, POS, and OTA/channel manager integrations, are not part of the platform today.

You must provide accurate business and contact information, keep your login credentials secure, and tell us promptly if you believe your account has been compromised.

You are responsible for the accuracy of your products, availability, pricing, taxes, guest policies, waivers, and customer-facing descriptions, and for running your activities lawfully and safely.

Standard is $49 per month plus a 3% booking fee. Growth is $89 per month plus a 2.5% booking fee. Scale is custom and agreed in writing. There is no free trial; creating and setting up a workspace is free, and a paid plan is required to take paid online bookings.

Subscriptions are billed monthly in advance through Stripe and renew until cancelled. You can cancel at any time from billing settings; the plan stays active until the end of the paid month and subscription fees already paid are not refunded.

The booking fee is a percentage of each card payment processed through Peura and is deducted automatically from that payment. Bookings recorded with offline payment and free bookings have no booking fee. Stripe's processing fees are separate and are charged by Stripe to your Stripe account.

If a subscription payment fails, paid online checkout is paused until the subscription is active again. We may change prices with at least 30 days' notice by email.

Guest payments are processed by Stripe on your own connected Stripe account. You are the seller of your bookings and the merchant for those payments. Funds go directly to your Stripe account and are paid out by Stripe; Peura does not hold guest funds.

You decide your cancellation and refund policy and you are responsible for issuing refunds. Cancelling a booking does not refund it automatically. When you issue a full refund from the dashboard, Peura returns its booking fee for that booking.

Chargebacks and payment disputes are handled between you and Stripe on your Stripe account. You are responsible for disputed amounts, dispute fees, and negative balances on your Stripe account.

Your use of Stripe is subject to Stripe's own agreements. Stripe may require verification before you can accept payments or receive payouts.

Do not use Peura for unlawful, fraudulent, or deceptive sales, to sell anything Stripe prohibits, to send spam, to interfere with the service or other workspaces, or to access data that is not yours.

We may suspend a workspace that breaks these terms, creates payment risk, or threatens the security of the service. Where practical we will contact you first.

You own your workspace data. We process guest data on your behalf as described in the Data Processing Agreement and handle your account data as described in the Privacy Policy.

You can export bookings, customers, and reports as CSV. If you close your workspace, contact us and we will delete or return your data as described in the Data Processing Agreement.

We work to keep Peura available and reliable but do not promise uninterrupted service. We may change or remove features, and will give reasonable notice of changes that materially reduce what you rely on.

Peura is provided "as is". To the extent the law allows, we disclaim implied warranties, including merchantability and fitness for a particular purpose.

Peura is not a party to the contract between you and your guests and is not responsible for your activities, guest injuries, refunds, taxes, or disputes with guests.

To the extent the law allows, Peura is not liable for indirect or consequential losses or lost profits or revenue, and our total liability for any claim is limited to the fees you paid to Peura in the 12 months before the claim arose.

You can stop using Peura and cancel your plan at any time. We can end the agreement with 30 days' notice, or immediately for a serious breach of these terms.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Delaware, and both sides agree to that jurisdiction.

If you are a consumer in a country whose law gives you mandatory protections, nothing in these terms removes those protections.

We may update these terms. We will post the new version here with a new date and email workspace owners about material changes. Continuing to use Peura after the change means you accept the updated terms.