Privacy Policy

Peura, LLC, a Delaware (United States) limited liability company, operates Peura. For privacy questions or requests, contact hello@peura.app.

For guest booking data, the operator you booked with is the controller and Peura processes that data on the operator's behalf. For workspace accounts, billing, security, and product analytics, Peura is the controller.

Operators: name, business name, email, login and session data, billing status, Stripe account identifiers, and the products, schedules, and settings you create.

Guests: name, email, phone if requested, booking details, answers to the operator's booking questions, pickup choices, waiver status, check-in status, and payment identifiers and amounts.

Payment card data is collected and handled by Stripe. Peura does not receive or store full card numbers.

Technical data: IP address for security and rate limiting, error reports with personal fields redacted, and cookieless page analytics with sanitized URLs.

To provide the service under our contract with operators: booking pages, checkout, emails, PDF/QR tickets, guest self-service links, dashboard workflows, reports, and check-in.

For our legitimate interests in keeping the service secure and reliable: fraud and abuse prevention, debugging, support, and aggregate product analytics.

To meet legal obligations, such as tax and accounting records for our own billing.

We do not sell personal data and do not use it for advertising.

We share data with the service providers listed in the Data Processing Agreement (hosting, database, payments, email, rate limiting, background jobs, error monitoring, and analytics), only as needed to run Peura.

Guest data is visible to the operator the guest booked with. We disclose data to authorities only when legally required.

Peura and most of its providers are based in the United States, so data is processed in the United States. Where data comes from the EU, UK, or Switzerland, transfers rely on the safeguards our providers offer, such as Standard Contractual Clauses or the Data Privacy Framework.

Workspace and booking data is kept while the workspace is active. After a workspace is closed we delete or anonymize its data within 90 days, except records we must keep for legal, tax, or payment-dispute reasons.

Operators can enable guest self-service export and deletion, and can ask us to delete specific guest data at any time.

Depending on where you live, you may have the right to access, correct, delete, export, or object to the processing of your personal data, and to complain to your data protection authority. California residents have the right to know, delete, and correct, and we do not sell or share personal information.

Guests: contact the operator you booked with first, or use the secure link in your booking email where the operator has enabled data export and deletion. Operators and anyone else: email hello@peura.app. We respond within 30 days.

Peura is a business tool and is not directed at children. Operators may record guest details for minors as part of a booking made by an adult.

We will post updates to this policy here with a new date and email workspace owners about material changes.